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Privacy Policy
Dear Interested Party, Sintrade Srl protects the privacy of Users. Any data communicated by the User through the Website will be processed with the utmost care and with all tools aimed at ensuring its security, in full compliance with current legislation. We would like to inform you that the "European Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data" (hereinafter "GDPR") provides for the protection of natural persons with regard to the processing of personal data as a fundamental right. Pursuant to Article 13 of the GDPR, therefore, we inform you that:
DATA CONTROLLER
The data controller is Sintrade SRL, with registered office in Piazzale Luigi Sturzo, 15 | 00144 Rome (RM) - VAT no.: 14581121002.
CATEGORIES OF DATA
The following may be subject to processing:
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Automatically collected data. The IT systems and applications dedicated to the operation of this website detect, during their normal operation, certain data (the transmission of which is implicit in the use of Internet communication protocols) potentially associated with identifiable users. The collected data includes IP addresses and domain names of the computers used by users who connect to the site, URI (Uniform Resource Identifier) addresses of the requested resources, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system, the browser and the IT environment used by the user, name of the internet service provider (ISP), date and time of visit, referring web page of the visitor (referral) and exit.
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Data provided voluntarily by the user. The voluntary and explicit sending of e-mails to the addresses indicated in the different access channels of this site does not require consent and involves the acquisition of the sender's address and data, necessary to respond to requests, as well as any other personal data included in the message. This data is understood to be voluntarily provided by the user at the time of requesting the service. By submitting a comment or other information, the user expressly accepts the privacy policy. On the contrary, specific summary information will be reported or displayed on the pages of the site prepared for particular requested services (forms). The user must therefore explicitly consent to the use of the data reported in these forms in order to send the request.
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Cookies. The site uses cookies. The data collected through cookies can be used to access parts of the site or for statistical purposes or to make the browsing experience more pleasant and efficient in the future, by evaluating user behavior and modifying the content offer based on their behavior. For more information, a specific cookie policy is available.
PURPOSE OF DATA PROCESSING AND LEGAL BASIS:
The processing of your data has the following purposes and legal basis:
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For automatically collected data, the legal basis is the legitimate interest of the data controller and the purpose is to guarantee and improve the web browsing experience.
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For data voluntarily provided by the user, the legal basis is specified in the individual privacy policies provided, depending on the various services requested and provided through the site.
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For cookies: refer to the specific cookie policy.
RECIPIENTS OF THE DATA
Within the limits relevant to the stated processing purposes, your data may be communicated to partners, consulting firms, private companies, third-party technical service providers, hosting providers, IT companies, communication agencies. The recipients are appointed as Data Processors.
TRANSFER OF DATA TO THIRD COUNTRIES:
There is no transfer of your data to a third country. In the event of any processing of personal data outside the European Union, this will only take place after the adoption of adequate safeguards, as provided for by compelling legislation.
RETENTION PERIOD:
Due to the principle of storage limitation (Art. 5, GDPR), the verification of the obsolescence of stored data in relation to the purposes for which they were collected is carried out periodically. In particular:
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Automatically collected data is processed, for the strictly necessary time, solely for the purpose of obtaining statistical information on the use of the site and to check its regular functioning, also for security purposes or according to the deadlines set by law.
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Data voluntarily provided by the user will be retained for a period not exceeding the achievement of the purposes for which they are processed or according to the deadlines set by law.
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Data collected through cookies: refer to the specific cookie policy.
RIGHTS OF THE DATA SUBJECT:
As "Data Subjects" in the processing, the user has the right:
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To access, rectify, erase, restrict and object to the processing of data
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To obtain without hindrance from the data controller the data in a structured, commonly used and machine-readable format to transmit them to another data controller
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To withdraw consent to processing, without prejudice to the lawfulness of processing based on consent acquired before withdrawal
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To lodge a complaint with the Personal Data Protection Authority.
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If it is not possible to request the erasure of data, you may still object to the processing when this is justified by reasons related to your particular situation.
The aforementioned rights may be exercised by written communication to be sent by certified email (PEC) to the address sintrade@pec.it or by registered letter with return receipt to Piazzale Luigi Sturzo, 15 | 00144 Rome (RM).
METHODS OF DATA PROCESSING:
The personal data provided by you will be subject to processing operations in compliance with the aforementioned legislation and the confidentiality obligations that inspire the Controller's activity. The data will be processed both with IT tools and on paper supports and on any other suitable type of support (e.g., cloud systems, digital archiving and substitute preservation systems, ...), in compliance with adequate technical and organizational security measures provided by the GDPR.
FINAL PROVISIONS:
this privacy policy is provided only for this website and not for other websites that may be consulted by the user through links contained on this site. The privacy policy may be subject to changes due to the introduction of new regulations; therefore, users are invited to periodically check this page to stay updated.
AUTOMATED DECISION-MAKING PROCESSES:
No automated decision-making processes are envisaged.
FAQs
In Italy, standard shipping costs €6.90 and is free for orders over €29. Delivery times are generally 2-4 business days, except during holiday periods or peak order times.
Orders are processed as soon as possible. If placed on weekends or public holidays, they are dispatched within a maximum of 4 working days.
Yes, you can exercise your right of withdrawal within 14 days of delivery, without having to provide a reason, by initiating the request from your Personal Area.
If the product is faulty or incorrect, returns are free. In all other cases, return shipping costs are at the customer's expense.
The refund is processed after verification of the returned product and takes place within a maximum of 30 days, using the same payment method chosen during the purchase.
You can choose from the payment methods available on the website at the time of purchase. All transactions are protected by advanced security systems and take place over encrypted connections.